Privacy Policy
Last Updated: August 28, 2025
1. Introduction
hvac.io ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://hvac.io. It has been updated to align with the requirements of Quebec's Law 25.
We encourage you to read this policy carefully. By using our site, you acknowledge and agree to the practices described in this policy.
2. Privacy Officer
We have appointed a Privacy Officer who is responsible for overseeing our compliance with this Privacy Policy and applicable privacy laws. If you have any questions or concerns about our privacy practices, you can contact our Privacy Officer at:
Privacy Officer: Christian Fortin
Email: privacy-cf@hvac.io
3. What Information We Collect
We only collect personal information that is necessary for the purposes of our activities. We collect information from you when you register on our site, place an order, or fill out a form.
The types of personal information we may collect include:
4. How We Use Your Information
We use the information we collect for the following specific purposes:
We obtain your consent before collecting, using, or disclosing your personal information for a specific purpose. By registering for an account or placing an order, you provide explicit consent for us to collect and use your information for the purposes of fulfilling that service.
You have the right to withdraw your consent at any time by contacting our Privacy Officer.
6. Cookies
We use cookies on our website. Cookies are small files that a site transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's systems to recognize your browser.
Our use of cookies is strictly limited to what is necessary for the proper functioning of our website. Specifically, we use cookies to:
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use a secure server and all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database. This information is only accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential.
After a transaction, your private financial information (credit cards, etc.) will not be stored on our servers.
8. Disclosure of Information to Outside Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors or shipping companies), so long as those parties agree to keep this information confidential and provide a comparable level of protection.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
9. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required for legal or business purposes. After this period, your personal information will be securely destroyed or anonymized.
10. Transfer of Personal Information Outside Quebec
Your personal information may be stored and processed in any country where we have facilities or in which we engage third-party service providers. In such cases, we ensure that your information receives an adequate level of protection through contractual or other means.
11. Your Rights Regarding Your Personal Information
Under Quebec's Law 25, you have the following rights regarding your personal information:
12. Confidentiality Incidents (Data Breaches)
In the event of a data breach involving your personal information that presents a risk of serious injury, we are committed to taking prompt action. We will notify the Commission d'accès à l'information du Québec and any affected individuals, in accordance with the law. We maintain a register of all confidentiality incidents.
13. Children's Privacy
We are in compliance with the requirements of privacy laws concerning minors. We do not knowingly collect any information from anyone under 14 years of age. Our website, products, and services are all directed to people who are at least 14 years old or older. If we become aware that we have collected personal information from a child under 14 without parental consent, we will take steps to delete that information.
14. Changes to Our Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.
15. Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
https://hvac.io
privacy-cf@hvac.io
1. Introduction
hvac.io ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://hvac.io. It has been updated to align with the requirements of Quebec's Law 25.
We encourage you to read this policy carefully. By using our site, you acknowledge and agree to the practices described in this policy.
2. Privacy Officer
We have appointed a Privacy Officer who is responsible for overseeing our compliance with this Privacy Policy and applicable privacy laws. If you have any questions or concerns about our privacy practices, you can contact our Privacy Officer at:
Privacy Officer: Christian Fortin
Email: privacy-cf@hvac.io
3. What Information We Collect
We only collect personal information that is necessary for the purposes of our activities. We collect information from you when you register on our site, place an order, or fill out a form.
The types of personal information we may collect include:
- Identifying Information: Your name, mailing address, email address, and phone number.
- Transaction Information: Details about the products and services you have purchased from us.
- Payment Information: Credit card information is collected by our payment gateway providers to process transactions. This information is transmitted via Secure Socket Layer (SSL) technology and encrypted. We do not store your full credit card information on our servers.
4. How We Use Your Information
We use the information we collect for the following specific purposes:
- To Provide and Manage Our Services: To create and manage your account, and to process and fulfill your transactions.
- To Improve Customer Service: Your information helps us respond more effectively to your customer service requests and support needs.
- To Personalize Your Experience: We may use your information to better understand your needs and how we can improve our services.
- To Communicate With You: The email address you provide for order processing will be used to send you information and updates pertaining to your order. We may also send occasional company news, updates, or related product or service information. You can unsubscribe from these communications at any time by following the instructions at the bottom of each email.
We obtain your consent before collecting, using, or disclosing your personal information for a specific purpose. By registering for an account or placing an order, you provide explicit consent for us to collect and use your information for the purposes of fulfilling that service.
You have the right to withdraw your consent at any time by contacting our Privacy Officer.
6. Cookies
We use cookies on our website. Cookies are small files that a site transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's systems to recognize your browser.
Our use of cookies is strictly limited to what is necessary for the proper functioning of our website. Specifically, we use cookies to:
- Authenticate users and maintain your session when you are logged in.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use a secure server and all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database. This information is only accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential.
After a transaction, your private financial information (credit cards, etc.) will not be stored on our servers.
8. Disclosure of Information to Outside Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors or shipping companies), so long as those parties agree to keep this information confidential and provide a comparable level of protection.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
9. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required for legal or business purposes. After this period, your personal information will be securely destroyed or anonymized.
10. Transfer of Personal Information Outside Quebec
Your personal information may be stored and processed in any country where we have facilities or in which we engage third-party service providers. In such cases, we ensure that your information receives an adequate level of protection through contractual or other means.
11. Your Rights Regarding Your Personal Information
Under Quebec's Law 25, you have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal information.
- Right to Withdraw Consent: You can withdraw your consent to our collection and use of your information at any time.
- Right to Erasure ("Right to be Forgotten"): In certain circumstances, you can request that we delete your personal information.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
12. Confidentiality Incidents (Data Breaches)
In the event of a data breach involving your personal information that presents a risk of serious injury, we are committed to taking prompt action. We will notify the Commission d'accès à l'information du Québec and any affected individuals, in accordance with the law. We maintain a register of all confidentiality incidents.
13. Children's Privacy
We are in compliance with the requirements of privacy laws concerning minors. We do not knowingly collect any information from anyone under 14 years of age. Our website, products, and services are all directed to people who are at least 14 years old or older. If we become aware that we have collected personal information from a child under 14 without parental consent, we will take steps to delete that information.
14. Changes to Our Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.
15. Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
https://hvac.io
privacy-cf@hvac.io